BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.41.90// CALSCALE:GREGORIAN UID:35653836-6662-4263-b131-613930633238 BEGIN:VEVENT UID:0f4e72ab6e1902f570969ecc52fee6d2fd75c9db@swoogo.com DTSTAMP:20260313T170407Z DESCRIPTION:Customer Care has always had shifting goal posts\, with ongoing process changes\, additional channels to serve\, in-house/outsource and t hat’s not even taking into account the technologies being used to serve yo ur customers. Add to this the work from home need that COVID 19 has added to the mix\, then it’s not a surprise that many organizations have been st retched and we’ve seen 3 years worth of change in as little as 6 months. W hat have we changed? What did we learn and what will stick around for the long term? Join Contact Centre & Automation specialist Wayne Butterfield f or a whirlwind 15 minutes packed with hints & tips on weathering the COVID storm and setting up for future success in your customer care department. DTSTART:20210310T181500Z DTEND:20210310T183000Z LAST-MODIFIED:20260313T170407Z LOCATION:https://isg.swoogo.com/futureworkplacesummit21/v/s-427771 SEQUENCE:0 STATUS:CONFIRMED SUMMARY:ISG INSIGHTS: Customer Care – Providing a Seamless & Effective Expe rience TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:

Customer Care has always had shifting goal posts\, with ongoing process changes\, additional channels to serve\, in-h ouse/outsource and that’s not even taking into account the technologies be ing used to serve your customers. Add to this the work from home need that COVID 19 has added to the mix\, then it’s not a surprise that many organi zations have been stretched and we’ve seen 3 years worth of change in as l ittle as 6 months. What have we changed? What did we learn and what will s tick around for the long term? Join Contact Centre & Automation specialist Wayne Butterfield for a whirlwind 15 minutes packed with hints & tips on weathering the COVID storm and setting up for future success in your custo mer care department.

BEGIN:VALARM UID:64343763-3636-4939-a232-653564323830 ACTION:DISPLAY DESCRIPTION:Customer Care has always had shifting goal posts\, with ongoing process changes\, additional channels to serve\, in-house/outsource and t hat’s not even taking into account the technologies being used to serve yo ur customers. Add to this the work from home need that COVID 19 has added to the mix\, then it’s not a surprise that many organizations have been st retched and we’ve seen 3 years worth of change in as little as 6 months. W hat have we changed? What did we learn and what will stick around for the long term? Join Contact Centre & Automation specialist Wayne Butterfield f or a whirlwind 15 minutes packed with hints & tips on weathering the COVID storm and setting up for future success in your customer care department. TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR