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BEGIN:VEVENT
UID:ef54dbd85bb36c0b2049023316f6d167abdeaf45@swoogo.com
DTSTAMP:20261016T205738Z
DESCRIPTION:Consumer and business owners’ expectations have significantly c
 hanged over that past several years. COVID-19 has accelerated this change 
 but the fundamental tenants remain the same. People are not just expecting
  convenience from their digital experiences they are expecting insight\, e
 mpathy and assistance with making complex decisions. In short\, users are 
 expecting their digital interactions to be as high a quality as their huma
 n interactions. During this presentation\, we will explore these changes a
 nd how a company should respond to these emerging customer needs.
DTSTART:20210518T145500Z
DTEND:20210518T153000Z
LAST-MODIFIED:20261016T205738Z
LOCATION:https://isg.swoogo.com/bfsi21/v/s-511309
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:INDUSTRY SPOTLIGHT PRESENTATION: Becoming a Digital Platform Instea
 d of just a Destination
TRANSP:OPAQUE
X-ALT-DESC;FMTTYPE=text/html:<p>Consumer and business owners’ expectations 
 have significantly changed over that past several years. COVID-19 has acce
 lerated this change but the fundamental tenants remain the same. People ar
 e not just expecting convenience from their digital experiences they are e
 xpecting insight\, empathy and assistance with making complex decisions. I
 n short\, users are expecting their digital interactions to be as high a q
 uality as their human interactions. During this presentation\, we will exp
 lore these changes and how a company should respond to these emerging cust
 omer needs.</p>
BEGIN:VALARM
UID:36373632-6439-4161-a337-383837656135
ACTION:DISPLAY
DESCRIPTION:Consumer and business owners’ expectations have significantly c
 hanged over that past several years. COVID-19 has accelerated this change 
 but the fundamental tenants remain the same. People are not just expecting
  convenience from their digital experiences they are expecting insight\, e
 mpathy and assistance with making complex decisions. In short\, users are 
 expecting their digital interactions to be as high a quality as their huma
 n interactions. During this presentation\, we will explore these changes a
 nd how a company should respond to these emerging customer needs.
TRIGGER:-PT15M
END:VALARM
END:VEVENT
END:VCALENDAR