The award descriptions below offer more information about each category.

This award recognises outstanding delivery and excellence by a technology or service provider in the provision of services to a client or clients. 

Entries should include and demonstrate the following points:

• Achievement of the relationship’s commercial and performance objectives
• The introduction of new and / or innovative technologies or service approaches that make a positive and measurable impact on the client’s business
• The approach or a part of the approach that went beyond the normal delivery parameters and why

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• A positive and collaborative relationship between client and provider
   

Recognising the importance of imagination in helping organisations to future-proof their businesses as well as the entrepreneurial spirit needed to help them make a change in how they serve their customers. Nominees can include individuals or organisations.

Entries should demonstrate the following points:

• Championing of new technologies or approaches that make a significant change to an organisation’s operations
• Entrepreneurial approach to move the organisation closer to its stated aims

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• Successful implementation of innovations in technology or new ways of working
   

This award recognises the fundamental transformation of an organisation or key business function. It rewards both client and technology / service provider.

Entries should include and demonstrate the following points:

• Clear understanding of the current operation and desired new business model
• Development and management of a clear change plan to drive the transformation

Impact on:

• Positioning of the client to respond to changing market dynamics and technological innovations
• Delivery of outcomes affecting revenue, sales, performance issues, customer satisfaction etc.
• Maintaining relevance, ongoing measuring of results and adaptability to the future needs
   

A high performing partnership is characterised by effective communication, mutual trust , shared goals and complementary skills. 

Entries should include and demonstrate the following points:

• Seamless collaboration
• Leverage each other's strengths
• Adapt together
• Achieve shared objectives 

Impact on:

• Business results of the client
• Operational efficiencies for all affected parties
• A positive and collaborative relationship between client and provider
   

This award recognises diversity of thought and lived experience that enables changes to the status quo to deliver better client outcomes. 

Entries should include and demonstrate the following points:

• Culture of change to delivery better outcomes for clients and employees
• Productivity
• Inclusivity 

Impact on:

• Employee feedback 
• Workforce representation
• Recruitment
• Hiring
• Employee promotion
• Attrition
• Leadership

The People's Choice category involves clients nominating their technology provider for outstanding service. In addition to the recognition and appreciation for the providers excellence in delivering services to the client, to qualify for this new ISG award, like the high performing parternships, the relationship must demonstrate seamless collaboration, leverage each other's strengths and adapt together to acheive shared objectives